InnovateHealth Patient Appointment Communications

1. Program name and sender

Program name: InnovateHealth Patient Appointment Communications.

Sender: Partner clinic via InnovateHealth. A typical message may begin, "Hi [First Name], this is [Clinic Name] via InnovateHealth."

Consent is not a condition of treatment or purchase.

2. Message types and frequency

Messages may include appointment confirmations, appointment reminders, intake form links, reschedule or cancel updates, callback coordination, and related clinic operational support for an existing appointment or requested clinic communication.

• Message frequency varies based on clinic workflow, appointment activity, and patient interaction.
• Message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.

3. Opt-out and help

• Reply STOP to opt out of text messages.
• Reply HELP for help.
• You may also contact your clinic directly for appointment support.

4. Safety and clinical limits

This SMS program is not used for promotional marketing. Standard SMS is not used for diagnosis, treatment advice, test results, prescription decisions, emergency instructions, or sensitive clinical details.

If you have a medical emergency, call 911 or contact local emergency services. Do not use SMS, website forms, or InnovateHealth workflows for emergency medical situations.

5. Privacy and sharing

SMS opt-in data, mobile numbers, and consent status are not sold or shared with third parties or affiliates for marketing or promotional purposes. Messaging data may be shared with service providers and carriers as needed to deliver messages, operate the service, comply with law, or protect rights and safety.

For more information, read our Privacy Policy, Terms and Conditions, and SMS Consent page.

6. Contact

InnovateCare LLC d/b/a InnovateHealth
Texas, United States
Email: hello@innovatehealth.ai