SMS Consent for Patient Appointment Communications
Patients may receive transactional text messages from InnovateHealth on behalf of their clinic. These messages support appointment operations and clinic workflow follow-up.
1. Program scope
InnovateHealth supports clinic-approved operational messaging. Messages may be sent by a partner clinic via InnovateHealth after a patient provides their mobile number and consents through an appointment, intake, registration, website, or staff-assisted workflow.
- Appointment confirmations
- Appointment reminders
- Pre-visit intake form links
- Reschedule or cancel updates
- Callback coordination
- Related clinic operational support for an existing appointment or requested clinic communication
2. Consent language
When patients opt in to patient appointment communications, the consent language is:
SMS opt-in data, mobile numbers, and consent status are not sold or shared with third parties or affiliates for marketing or promotional purposes.
3. Sample messages
4. What is not included
This patient appointment messaging program is not used for promotional marketing. Standard SMS is not used for diagnosis, treatment advice, test results, prescription decisions, emergency instructions, or sensitive clinical details.
If you have a medical emergency, call 911 or contact local emergency services. Do not use SMS, website forms, or InnovateHealth workflows for emergency medical situations.
5. Help, opt-out, and terms
- Reply STOP to opt out of text messages.
- Reply HELP for help.
- Message frequency varies by clinic workflow and appointment activity.
- Message and data rates may apply.
- Consent is not a condition of treatment or purchase.
For more details, read our SMS Terms, Privacy Policy, and Terms and Conditions.